000bet Privacy Policy

1. Introduction

000bet operates the online betting and casino platform accessible at 000bet.bio (the "Platform"). This Privacy Policy describes how 000bet collects, uses, stores, shares, and protects the personal data of individuals who register accounts, make deposits, place wagers, or otherwise interact with the 000bet Platform ("Players").

000bet is committed to protecting the privacy and personal data of all players, with particular regard to the requirements applicable to Bangladeshi players using the Platform. This policy is written in formal English and is the authoritative version governing all privacy-related matters between Players and 000bet.

This Privacy Policy should be read together with the 000bet Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

For the purposes of this Privacy Policy, 000bet acts as the data controller in respect of personal data collected from Players through the Platform. As data controller, 000bet determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out in compliance with applicable data protection principles.

All data protection queries, access requests, and complaints should be directed to 000bet via the contact details set out in Section 15 of this policy.

3. Data We Collect

000bet collects personal data from Players in the following categories:

3.1 Registration Data

When you create a 000bet account, we collect: full name, date of birth, residential address in Bangladesh, contact telephone number, and email address. This data is required to establish and maintain your account and to verify that you meet the minimum age requirement of 18 years.

3.2 Identity Verification Data

To comply with Know Your Customer (KYC) obligations and to process withdrawal requests, 000bet may collect copies of government-issued identity documents (such as a National Identity Card or passport), proof of address documents, and proof of payment method ownership. These documents are processed solely for verification purposes and are stored securely with access restricted to authorised personnel.

3.3 Financial Data

000bet collects transaction records relating to deposits, withdrawals, wagers, bonus claims, and account balance movements, all denominated in Bangladeshi Taka (৳). We do not store full payment card numbers on our servers. Payments processed via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard, and BRAC Bank are handled by the respective payment providers, who maintain their own data security standards.

3.4 Technical & Usage Data

When you access the 000bet Platform, we automatically collect certain technical data including: IP address, browser type and version, operating system, device identifiers, pages visited, time and duration of sessions, referring URLs, and in-platform activity logs (including games played, bets placed, and features accessed). This data is used for platform security, fraud prevention, and service improvement purposes.

3.5 Communications Data

Where you contact 000bet support, submit a complaint, or communicate via on-site messaging, we retain records of those communications, including the content of messages, timestamps, and the resolution provided. This data is used to manage and improve customer service quality and to maintain accurate records of player interactions.

3.6 Responsible Gaming Data

If you use 000bet's responsible gaming tools — such as deposit limits, session reminders, cooling-off periods, or self-exclusion — we record and store those preferences and the dates on which they were set or modified. This data is retained to ensure that your chosen restrictions are enforced consistently across all sessions and devices.

The following table summarises the categories of personal data collected and the primary purpose of collection:

Data Category	Examples	Primary Purpose
Registration Data	Name, date of birth, address, email	Account creation, age verification
Identity Verification	NID copy, passport, proof of address	KYC compliance, withdrawal processing
Financial Data	Deposit/withdrawal history, wager records	Transaction processing, AML compliance
Technical & Usage Data	IP address, device ID, session logs	Security, fraud prevention, analytics
Communications Data	Support messages, complaint records	Customer service, dispute resolution
Responsible Gaming Data	Deposit limits set, self-exclusion dates	Enforcement of player protection tools

4. How We Use Your Data

000bet uses the personal data collected from Players for the following purposes:

• Account Management: Creating, maintaining, and administering your 000bet account, including processing your 000bet Login credentials securely.
• Transaction Processing: Facilitating deposits and withdrawals in BDT via your chosen payment method, including bKash, Nagad, Rocket, and other supported providers.
• Identity & Age Verification: Confirming that you are at least 18 years of age and that the identity information you have provided is accurate and genuine.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct on the Platform.
• Legal & Regulatory Compliance: Meeting our obligations under applicable anti-money laundering legislation, record-keeping requirements, and any lawful requests from regulatory or law enforcement authorities.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the performance, stability, and features of the 000bet Platform.
• Responsible Gaming: Enforcing deposit limits, self-exclusion periods, and other responsible gaming restrictions you have set on your account.
• Customer Support: Responding to enquiries, resolving disputes, and maintaining records of communications for quality assurance purposes.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. See Section 13 for opt-out options.

5. Legal Basis for Processing

000bet processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and 000bet, including account creation, transaction processing, and the provision of betting and casino services.
• Legal Obligation: Processing required to comply with applicable legal obligations, including KYC verification, anti-money laundering record-keeping, and responses to lawful regulatory requests.
• Legitimate Interests: Processing carried out for 000bet's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your explicit consent, primarily in the context of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Cookies & Tracking Technologies

The 000bet Platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. The following categories of cookies are used:

6.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They enable secure 000bet Login sessions, maintain your authenticated state while navigating between pages, remember your language and currency preferences, and protect the Platform against cross-site request forgery attacks. Essential cookies cannot be disabled without impairing core Platform functionality.

6.2 Analytics Cookies

000bet uses first-party analytics cookies to collect aggregated, anonymised data about how Players navigate and use the Platform. This data informs improvements to page layout, game discovery, and account management workflows. No individually identifiable data is shared externally via analytics cookies.

6.3 Security Cookies

Security cookies assist in identifying and preventing fraudulent activity, including credential stuffing attacks and automated bot access. These cookies store short-lived session tokens and device fingerprint hashes that help 000bet verify that each session originates from a legitimate authenticated user.

You may control non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the performance of some Platform features. 000bet does not use third-party advertising cookies or cross-site behavioural tracking cookies.

7. Third-Party Data Sharing

000bet does not sell your personal data. We may share your data with the following categories of third parties only where necessary and subject to appropriate data protection agreements:

7.1 Payment Processors

To process deposits and withdrawals in BDT, 000bet shares transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard. Each provider operates under their own privacy policy and data security standards. 000bet shares only the minimum data required to complete the transaction.

7.2 Identity Verification Providers

Where third-party KYC or identity verification services are used to authenticate a player's identity documents, 000bet shares the relevant identity data with those providers under strict data processing agreements. Verification providers are prohibited from using player data for any purpose other than the verification service they are contracted to deliver.

7.3 Game Content Providers

Casino games and sports betting markets on the 000bet Platform are supplied by third-party content providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data (such as an anonymised player identifier and wager amounts) necessary to deliver and settle game outcomes. They do not receive your name, contact details, or payment information.

7.4 Law Enforcement & Regulatory Authorities

000bet will disclose personal data to law enforcement or regulatory authorities in Bangladesh or internationally where required to do so by applicable law, court order, or lawful regulatory request. 000bet will notify affected players of such disclosures where legally permitted to do so.

8. International Data Transfers

The 000bet Platform and its primary data storage infrastructure are operated to serve the Bangladesh market. Where personal data is transferred to or processed by service providers located outside Bangladesh — for example, cloud infrastructure providers or international game content suppliers — 000bet takes appropriate steps to ensure that such transfers are subject to contractual data protection safeguards equivalent to those applied within Bangladesh.

Players who have concerns about international data transfers may contact 000bet using the details in Section 15 to request further information about the specific safeguards applied to their data.

9. Data Security

000bet implements a layered security architecture to protect player personal data against unauthorised access, disclosure, alteration, and destruction. Security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 000bet servers.
• Encryption at rest for sensitive data fields including identity document scans, payment reference numbers, and account credentials.
• Access controls restricting access to personal data to authorised 000bet personnel on a need-to-know basis, with role-based permissions and audit logging.
• Intrusion detection systems monitoring Platform traffic for anomalous activity indicative of unauthorised access attempts.
• Regular security assessments including vulnerability scanning and penetration testing to identify and remediate security weaknesses.
• Secure credential storage using industry-standard hashing algorithms for account passwords and session tokens.

While 000bet takes all reasonable measures to protect your personal data, no system is completely immune to security risks. Players are encouraged to use strong, unique passwords for their 000bet account and to report any suspected unauthorised access to support immediately.

10. Data Retention

000bet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and transaction data: Retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements.
• Identity verification documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Responsible gaming records: Retained for the duration of the account and for a minimum of two years following account closure, to maintain an accurate record of player protection measures applied.
• Communications data: Retained for a minimum of two years following the close of the relevant support interaction or dispute.
• Technical and usage data: Retained in identifiable form for up to 24 months, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

11. Your Data Rights

As a 000bet player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact 000bet using the details in Section 15:

• Right of Access: You may request a copy of the personal data 000bet holds about you, along with information about how it is being used. 000bet will respond to access requests within 30 calendar days.
• Right to Rectification: If any personal data 000bet holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to legal retention obligations that may require 000bet to retain certain data even following an erasure request.
• Right to Restriction: You may request that 000bet restrict the processing of your data while a dispute about its accuracy or the lawfulness of its processing is being resolved.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for fraud prevention purposes, where you believe your fundamental rights override those interests.
• Right to Withdraw Consent: Where processing is based on your consent — primarily in the context of marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

000bet will not charge a fee for processing a data rights request unless the request is manifestly unfounded or excessive. Where a fee is applicable, 000bet will notify you before processing the request.

12. Children's Privacy

The 000bet Platform is strictly intended for individuals who are 18 years of age or older. 000bet does not knowingly collect personal data from individuals under the age of 18. Age verification is conducted at the point of account registration and at the point of withdrawal processing to enforce this restriction.

If 000bet becomes aware that personal data has been collected from an individual under 18, the relevant account will be closed immediately, all data will be deleted (subject to any mandatory legal retention obligations), and deposited funds will be returned net of any wagers placed. If you believe that a minor has registered a 000bet account, please contact support immediately at [email protected].

13. Marketing Communications

With your consent, 000bet may send you promotional communications about bonuses, special offers, new games, and platform updates via email or on-site notification. You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences within your 000bet account settings.
• Contacting 000bet support and requesting removal from marketing communications.

Please note that opting out of marketing communications does not affect the delivery of transactional messages (such as deposit confirmations, withdrawal notifications, and account security alerts), which are sent as part of the core account service and cannot be disabled while your account is active.

000bet does not engage in third-party or co-marketing arrangements that would result in your personal data being shared with external parties for their own marketing purposes.

14. Policy Updates

000bet may update this Privacy Policy from time to time to reflect changes in data processing practices, applicable law, or Platform functionality. When material changes are made, registered players will be notified via on-site notification or email to the address registered on their account at least 7 days before the changes take effect, except where an immediate update is required to comply with applicable law.

The version of this Privacy Policy published on the 000bet Platform at the time of any relevant event will govern the processing of personal data in connection with that event. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

Your continued use of the 000bet Platform following the effective date of any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised policy, please close your account before the update takes effect.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a data protection complaint, please contact 000bet using the following details. Email addresses are provided for written contact only and are not clickable links:

• Data Protection Enquiries: [email protected]
• Subject Line: Please include "Privacy Policy Enquiry" or "Data Rights Request" in your message subject for prompt routing.
• Response Target: 000bet will acknowledge all privacy-related enquiries within 48 hours and aims to provide a substantive response within 30 calendar days.
• Availability: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).

For responsible gaming queries, including self-exclusion and deposit limit requests, please visit the Responsible Gaming page before contacting support, as many actions can be completed directly through your account dashboard.